Frequently Asked Questions

What is FMTshop.net?

FMTshop.net is an online technology and gaming store offering a selection of electronics, gaming products, accessories, computers, monitors, mobile devices, cameras, and other tech products.

Is FMTshop.net a dropshipping store?

Yes. FMTshop.net uses a dropshipping fulfillment model. This means some products are shipped directly from our fulfillment or supplier partners to the customer. Product availability and shipping times may vary by item.

Where do your products come from?

Products are sourced through our fulfillment and supplier partners. The specific fulfillment location can vary depending on the product and availability.

How long does shipping take?

Most orders are expected to ship within 1–5 business days, depending on the product and fulfillment partner. Transit time can vary based on the destination, carrier, and product.

If an unexpected shipping delay occurs, we will provide updated information when available. Sellers should provide a reasonable basis for shipping-time representations and address delays appropriately.

Will I receive tracking information?

Yes. When tracking information is available, it will generally be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. Once an order has entered processing or fulfillment, cancellation may no longer be possible.

What if my order arrives damaged?

Contact us as soon as possible after delivery with your order number and clear photographs of the damaged product and packaging. We'll review the situation and determine the appropriate resolution according to our refund/return policy.

What if I receive the wrong product?

Contact FMTshop.net with your order number and photographs of the item you received. We'll review the order and help resolve the issue.

Do you accept returns?

Returns are handled according to our Return & Refund Policy. Please review that policy before purchasing because eligibility, time limits, and return conditions can vary by product.

How do I request a refund?

Contact our customer support team with your order number, name, and reason for the refund request. Refund eligibility is determined according to our Return & Refund Policy.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location and checkout availability.

Are my payment details secure?

Payments are processed through the payment providers available at checkout. FMTshop.net does not need your full payment-card information to process your order.

Do you sell genuine products?

We aim to offer products accurately as described on their respective product pages. Product descriptions, specifications, availability, and included accessories can vary by manufacturer and supplier, so customers should review the complete product listing before ordering.

Why does my product packaging look different?

Packaging can vary based on the manufacturer, production region, fulfillment location, or product version. If you believe you received a substantially different product from what was advertised, contact us so we can investigate.

Can I track my order?

Yes. Once tracking becomes available, use the tracking information provided in your shipping confirmation.

What happens if an item becomes unavailable after I order?

If we discover that an item cannot be fulfilled, we'll contact you regarding the available options, which may include cancellation and a refund. Online sellers generally must follow their stated shipping promises and provide appropriate options when they cannot ship as promised.

Do prices include shipping and taxes?

Product prices and any applicable shipping charges are shown during the shopping and checkout process. Applicable taxes and other required charges should be displayed before payment.