Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fmtshop.net@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fmtshop.net@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fmtshop.net@gmail.com.

. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fmtshop.net@gmail.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Refund Policy

Last updated: September 9, 2026

At FMT Store, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us and we'll work with you to find an appropriate solution.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

Be in its original condition
Be unused or gently inspected
Include the original packaging and accessories, when applicable
Include any manuals, documentation, or included components
Not have been damaged through misuse, accidents, or improper installation

Certain products may have additional return restrictions based on their nature or the manufacturer's requirements.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Clear photos or video showing the issue
Photos of the product packaging when applicable

We may provide a replacement, return authorization, or refund depending on the circumstances.

Do not send an item back without contacting us first. Unauthorized returns may not be accepted.

3. Change of Mind / Unwanted Items

If you simply change your mind or no longer want the product, you may request a return within 30 days of delivery, provided the item meets our return requirements.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or the item arrived damaged or defective.

4. Items That Cannot Be Returned

Returns may not be accepted for:

Items damaged after delivery due to misuse or improper handling
Products with missing components or accessories
Items showing significant signs of use
Products damaged through improper installation or modification
Final-sale items where clearly identified
Certain products that cannot be returned for safety, hygiene, or manufacturer restrictions

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been issued. The exact timing may depend on your bank or payment provider.

6. Replacements

When appropriate, FMT Store may offer a replacement instead of a refund for defective, damaged, or incorrectly shipped products.

Replacement availability depends on product availability and supplier inventory.

7. Lost or Undelivered Orders

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment.

Customers should provide accurate shipping information when placing an order. FMT Store is not responsible for delays or delivery problems caused by an incorrect or incomplete address supplied by the customer.

If an order is confirmed lost in transit, we will work with the shipping carrier and fulfillment provider to determine the appropriate resolution.

8. Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the customer may need to follow our normal return procedure.