Return & Refund Policy

Last Updated: October 6, 2026

Thank you for shopping with FMTshop.net. We want you to have a positive experience with every purchase. Because FMTshop.net works with third-party suppliers and fulfillment partners, certain products may be shipped directly from our suppliers.

This Return & Refund Policy explains when returns, refunds, replacements, and cancellations may be available.

1. Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Include the original packaging and accessories when applicable.

• Include all manuals, cables, components, and other items that came with the product.

• Not show signs of misuse, damage, modification, or unauthorized repair.

Certain products may have additional return requirements specified on their individual product page.

2. Items That Cannot Be Returned

Some products may not be eligible for return for health, safety, hygiene, digital-content, or other legitimate business reasons.

Non-returnable items may include:

• Downloadable or digital products after access has been provided.

• Gift cards.

• Products specifically identified as non-returnable on the product page.

• Items damaged through misuse, neglect, unauthorized modification, or improper installation.

If a product has a manufacturer-specific warranty, that warranty may provide additional rights or remedies.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives:

• Damaged,

• Defective,

• Missing parts,

• Significantly different from the product description, or

• Different from the item you ordered,

contact us as soon as possible and provide your order number and clear photos or video of the issue.

Depending on the circumstances, FMTshop.net may provide a replacement, repair, refund, or other appropriate resolution.

4. Return Authorization

Please do not send an item back without contacting us first.

To request a return, contact FMTshop.net with:

• Your full name

• Order number

• Product name

• Reason for the return

• Photos or video, if applicable

If your return is approved, we will provide instructions for where and how to return the product.

Returns sent to an address other than the one provided by FMTshop.net may not be accepted.

5. Return Shipping

For a return due to change of mind, ordering the wrong product, or another reason that is not caused by an error or defect, the customer may be responsible for return shipping costs.

If the item was received damaged, defective, incorrect, or materially different from what was ordered, FMTshop.net will review the circumstances and determine the appropriate return or replacement arrangement.

Original shipping charges may be non-refundable unless otherwise required by applicable law or unless the return is the result of an error on our part.

6. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Refund processing times may vary depending on your bank, credit-card company, payment provider, or other financial institution.

FMTshop.net does not guarantee a specific timeframe for a financial institution to post a refund after we have processed it.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Because orders may be sent to our fulfillment partners shortly after purchase, we cannot guarantee that every cancellation request can be completed before processing or shipment.

If an order has not yet been processed or shipped, we will make reasonable efforts to cancel it and issue an applicable refund.

Once an order has been shipped, it generally cannot be cancelled and may need to be handled through our return process.

8. Shipping Delays

We work with fulfillment partners and carriers to process and deliver orders as quickly as possible.

Shipping times may vary depending on:

• Product availability

• Supplier processing times

• Shipping carrier delays

• Weather

• Holidays

• Customs or import processing

• Other circumstances outside our reasonable control

FMTshop.net will provide customers with applicable shipping information at checkout or on the product page.

If we learn that an order cannot be shipped within the timeframe represented to the customer, we will provide appropriate notice and applicable cancellation/refund options as required by law.

9. Lost or Stolen Packages

Once an order has been shipped, customers should monitor their tracking information and ensure that the delivery address is secure.

If tracking shows that a package was delivered but you cannot locate it, please contact us so we can review the situation.

FMTshop.net may work with the carrier or fulfillment partner to investigate the shipment.

We are not responsible for packages that are confirmed by the carrier as delivered to the address provided by the customer, subject to applicable law and the circumstances of the shipment.

10. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

If the order cannot be reshipped, the applicable refund may be reduced by non-refundable shipping or other costs actually incurred, where permitted by law.

11. Manufacturer Warranties

Some electronics and other products may include a manufacturer's warranty.

A manufacturer's warranty is separate from FMTshop.net's return policy. If a product develops a problem outside our applicable return period, you may be directed to the manufacturer for warranty service when appropriate.

12. Refunds for Unavailable Products

If FMTshop.net accepts an order but subsequently determines that the product is unavailable and cannot be fulfilled within the applicable promised timeframe, we may cancel the order and provide an appropriate refund.

Customers will not be required to accept a substitute product in place of the product originally ordered.

13. Chargebacks and Payment Disputes

If you have a problem with an order, please contact FMTshop.net first so that we have an opportunity to investigate and resolve the issue.

Nothing in this policy limits any rights or protections that you may have under applicable payment-network rules or law.

14. Policy Changes

FMTshop.net reserves the right to update this Return & Refund Policy when necessary.

Any changes will be posted on this page with an updated "Last Updated" date.

The policy applicable to your purchase will generally be the policy in effect at the time your order was placed, subject to applicable law.

15. Contact Us

For questions about returns, refunds, damaged products, cancellations, or other order issues, please contact FMTshop.net through the customer-support contact information provided on our website.

When contacting us, please include your order number so that we can assist you as quickly as possible.

FMTshop.net
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