Shipping Policy

Last Updated: September 9, 2026

At FMT Store, we work with trusted third-party suppliers and fulfillment partners to deliver products directly to our customers. Because products may be fulfilled from different locations, shipping times may vary depending on the product and destination.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are generally not processed on weekends or major holidays.

During periods of high order volume, holidays, or unexpected circumstances, processing may take longer.

2. Shipping & Delivery

For orders shipped within the United States, our estimated delivery time is:

1–5 business days

Delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, weather, holidays, high order volumes, or other circumstances outside of FMT Store's control.

3. Shipping Charges

Applicable shipping charges are displayed at checkout before you complete your purchase.

FMT Store may occasionally offer free shipping promotions or discounted shipping.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to become active after your order has shipped.

5. Multiple Products in One Order

If you purchase multiple products in the same order, your items may arrive in separate packages.

This may occur because products can be fulfilled from different suppliers or fulfillment locations. You may receive multiple tracking numbers for one order.

6. Shipping Delays

Although we work to provide fast delivery, unexpected delays can sometimes occur.

Possible causes include:

• Carrier delays
• Severe weather
• Holidays
• High shipping volumes
• Transportation disruptions
• Incorrect or incomplete shipping information
• Other circumstances outside our control

If there is a significant delay with your order, please contact us so we can assist you.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you entered an incorrect address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

8. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.

You may also contact the shipping carrier directly.

If your package appears to be lost in transit, contact us at fmtshopfirst@gmail.com with your order number so we can assist with investigating the shipment.

9. International Orders

If FMT Store offers shipping outside the United States, international delivery times and shipping costs may vary by destination.

International orders may also be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, the customer is responsible for applicable customs duties, taxes, and import fees.

Customs processing times are outside of FMT Store's control.

10. Order Cancellations

Orders may be canceled if the cancellation request is received before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may need to follow our Return & Refund Policy.

11. Contact Us

If you have questions about shipping or your order, please contact us:

FMT Store
Email: fmtshopfirst@gmail.com
Website: fmtshop.net

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible